Terms & Conditions

These Terms & Conditions (“Terms”) apply to your use of this website and all its pages, content, forms, photographs, and other features (together, the “Website”). The Website is operated under the name Divine Mercy Medical Mission (“we”, “us”, or “the Mission”).

By browsing or using the Website, you agree to these Terms. If you do not agree, please stop using the Website. Additional terms may apply to particular activities, events, payment services, or volunteer arrangements; where they do, those terms will be shown separately.

The Website exists to share information about the Mission, its values and activities, approved updates and photographs, and the ways people may enquire about volunteering, partnerships, or support.

We work hard to keep the information useful and accurate, yet updates can take time and circumstances can change. Unless a page specifically confirms a date, service, location, eligibility requirement, or arrangement, please do not treat it as a guarantee that a particular activity or service is available.

We may update, pause, restrict, or remove parts of the Website when reasonably necessary—for maintenance, safety, security, or operational reasons.

Information, stories, images, and descriptions on this Website are offered for general informational and educational purposes. They are never a substitute for advice from a qualified healthcare professional who knows a person’s full circumstances.

• Do not use this Website to diagnose a condition or to decide to start, stop, or change any medical treatment.
• Always contact an appropriately qualified healthcare professional for personal medical guidance.
• Do not send sensitive medical records or detailed health information through a general website form or ordinary email unless we have expressly provided a secure process for that purpose.
• Viewing the Website or contacting the Mission does not, by itself, create a doctor–patient relationship or guarantee access to medical care.

Any health service or outreach activity, where offered, is subject to the arrangements, professional standards, eligibility requirements, resources, and capacity that apply to that specific activity.

If you choose to give, please use only a donation link or payment method that the Mission has confirmed as official. Before you authorise a payment, check the recipient, currency, amount, any processing fee, and any conditions shown by the payment provider.

Payments are usually handled by an independent payment processor. That provider has its own terms, privacy notice, security processes, and transaction fees. We will never ask you to send payment-card details or banking passwords by email or through a general contact form.

Please contact us promptly if you believe a donation was made in error, a payment was duplicated, or a transaction may be fraudulent. Refunds, cancellations, acknowledgements, receipts, and any tax treatment will be handled according to the applicable law, the relevant payment-provider rules, and the Mission’s confirmed policies. Do not assume a donation is tax-deductible unless the Mission has expressly confirmed that this applies to you and your jurisdiction.

We will not publish a donation destination or make a promise about how a contribution will be used unless the relevant details have been verified. Where a campaign describes a specific purpose, please read any additional information shown with that campaign.

Submitting an enquiry or expressing interest in volunteering, an event, or a partnership does not guarantee acceptance, a place, travel arrangements, or access to any activity. Participation may depend on availability, suitability, verification, safeguarding requirements, professional credentials, and any instructions supplied by the organisers.

Participants must follow applicable law, reasonable safety instructions, privacy requirements, and the specific rules of the activity. No person may claim to represent the Mission, provide professional healthcare, or use the Mission’s name to solicit funds without appropriate authorisation.

Where children or vulnerable people may be involved, any participation, photography, or contact must follow the Mission’s applicable safeguarding procedures and required consent processes.

You agree to use the Website lawfully and respectfully. You must not:

• attempt to damage, disrupt, overload, probe, or gain unauthorised access to the Website, its accounts, systems, or data;
• upload or transmit malicious code, deceptive material, spam, unlawful content, or content that infringes another person’s rights;
• impersonate the Mission, misrepresent a fundraising campaign, or suggest an endorsement you have not received;
• harvest personal information from other visitors or misuse contact details obtained through the Website; or
• use the Website in a way that could endanger people, compromise patient confidentiality, or interfere with the Mission’s work.

We may take reasonable steps to protect the Website and the people who use it, including restricting access where we reasonably believe these Terms have been breached.

Unless a page or item says otherwise, the Website’s text, design, logos, graphics, photographs, videos, and other materials are owned by or used with permission by the Mission or the relevant rights holder. They may be protected by copyright, trade mark, privacy, and other laws.

You may view and share links to public pages for personal, non-commercial purposes, provided you do not misrepresent the Mission or remove applicable ownership notices. Do not copy, edit, redistribute, sell, or use Website content for commercial purposes without permission from the relevant rights holder.

A photograph appearing on the Website does not give you permission to reuse it, nor does it imply that the people pictured endorse your project, organisation, or product. Requests to use content should be sent to the Mission.

The Website may link to external sites, social networks, maps, video hosting, payment processors, or other services. Those services are operated by third parties and may be governed by their own terms and privacy notices.

A link is provided for convenience and does not automatically mean the Mission endorses every statement, product, service, or policy on that external site. We are not responsible for content or availability controlled by third parties. Please review the relevant provider’s information before using its service or sharing personal details.

When you contact us, submit a form, or use a third-party service through the Website, please provide information that is accurate and limited to what is requested. Do not include passwords, full payment-card details, or unnecessary sensitive health information in ordinary messages.

Our Privacy Policy explains how personal information is collected, used, stored, shared, and managed. Please read it before submitting personal information. If the Privacy Policy is unavailable or incomplete, contact the Mission before sending sensitive information.

If you send us a question or suggestion, you allow us to use the information you provide to respond and manage that enquiry. Separate consent will be sought where required for any additional use, such as optional communications or publicity.

We take reasonable care when preparing Website content, but the Website and its content are provided on an “as available” basis. To the extent permitted by applicable law, we do not promise that the Website will always be uninterrupted, error-free, secure, current, or compatible with every device or browser.

Nothing in these Terms excludes or limits a responsibility that cannot lawfully be excluded or limited. Subject to that rule, and to the maximum extent allowed by applicable law, the Mission will not be liable for indirect or consequential loss arising from use of, or inability to use, the Website. This section does not remove any rights that you have under mandatory consumer-protection or other applicable law.

We may revise these Terms to reflect changes to the Website, the Mission’s activities, services, or operational practices, or applicable legal requirements. The “Last updated” date near the top of this page shows when this version was prepared. Updated Terms will be posted here.

Your continued use of the Website after revised Terms are posted means you are using the Website under the revised Terms, to the extent permitted by law. If a change requires separate consent, we will seek that consent where appropriate.

These Terms are interpreted subject to the laws that apply to the Mission and its operation of this Website, including any mandatory legal protections that apply to you. Any dispute will be handled through the legal process and forum permitted by applicable law.

Nothing in these Terms is intended to exclude or limit a right or remedy that cannot lawfully be excluded or limited.