Privacy Policy

This website is presented under the name Divine Mercy Medical Mission (“the Mission”, “we”, “us”, or “our”). This Privacy Policy applies to information processed through divinemercymedicalmission.org and related pages operated by the Mission.

Before publication, the Mission should insert or confirm the full legal name of the entity responsible for the website and a working privacy contact. The organisation that decides why and how personal data is processed may be referred to as the “data controller” under applicable privacy law.

The information collected depends on how you interact with the website and which features are enabled. It may include:

• Contact information: name, email address, telephone number, and the contents of messages you send us.
• Enquiry and participation information: details you choose to provide when asking about volunteering, partnerships, events, or the mission's activities.
• Donation or transaction information: limited transaction details or donation enquiries needed to acknowledge or respond to a contribution. Payment-card and bank credentials should be handled by the relevant payment provider, not sent through general website forms.
• Technical and usage information: information such as browser, device, approximate location derived from technical data, pages visited, referral source, and timestamps, where generated by hosting, security, analytics, or similar tools actually in use.
• Communication preferences: choices you make about receiving updates or other messages, where such options are offered.

Please provide only information that is relevant to your enquiry. Do not submit passwords, payment-card details, government identification numbers, or detailed medical records through a general contact form.

Information may be collected when you fill in a form, contact the Mission, register interest in volunteering or an activity, follow a donation link, subscribe to updates, or otherwise choose to provide information.

Some technical information may be created automatically when a page loads or may be processed by the website host, security services, analytics tools, embedded media, or other features. The Mission should list those tools accurately and disable or configure any tool that is not needed or approved for use.

We do not intend to collect personal information unrelated to the purpose for which it is requested. If a form asks for information that is optional, it should be clearly marked where practical.

Depending on your interaction with us, and subject to applicable law, information may be used to:

• respond to questions, requests, feedback, and messages;
• manage volunteer, partnership, event, or mission-related enquiries;
• record and reconcile donations or route transactions through a payment provider;
• send updates you requested or otherwise permitted us to send;
• operate, secure, troubleshoot, and improve the website and its accessibility;
• understand aggregated website use where analytics are enabled and lawfully configured;
• prevent fraud, misuse, spam, security incidents, and unauthorised activity; and
• meet applicable legal, accounting, reporting, and recordkeeping obligations.

We should not use your personal information for a materially different purpose without an appropriate legal basis and any notice or consent required by law.

Where applicable privacy law requires a lawful basis for processing, the basis depends on the purpose and context. It may include your consent, responding to a request or taking steps you asked us to take, compliance with a legal obligation, or another legitimate basis permitted by law. The Mission should confirm the correct basis for each actual processing activity before publishing this policy.

Where we rely on consent, you may withdraw it for future processing, subject to any legal consequences or other lawful grounds for retaining or processing information. Withdrawing consent does not make earlier processing unlawful when it was lawful at the time.

If you receive optional email or text updates, use the unsubscribe instructions included with the message or contact us. Operational or service-related messages may be treated differently where the law allows.

If you choose to donate through an external payment page, the payment provider may collect and process information under its own privacy notice and terms. Review the provider's information before entering payment details. The Mission should identify the actual payment provider(s) used and explain what transaction information it receives.

Do not send bank passwords, card security codes, or full payment-card details to the Mission by email or through a general contact form. If you have a question about a transaction, contact the Mission through a verified channel and include only the minimum details needed to locate the enquiry.

The Mission should explain any donation records it retains for acknowledgements, accounting, fraud prevention, and legal obligations, including the retention periods or criteria that apply. Tax records or receipts should be handled in line with applicable law; this policy does not itself promise tax deductibility.

The website or services used to operate it may use cookies, local storage, pixels, or similar technologies. These tools can be necessary for core website functions, security, preferences, performance measurement, or other features. The Mission must confirm which technologies are actually enabled before this wording is finalised.

Where required by applicable law, non-essential analytics, advertising, or similar technologies should not be activated until the required consent has been obtained. You can also review your browser settings to manage or delete cookies; blocking some technologies may affect how parts of the website work.

Pages may include third-party embedded content such as videos, maps, social media, or payment tools. When you interact with that content, the provider may receive technical information under its own policies.

The Mission may share relevant information, where necessary and lawful, with service providers that help operate the website, host content, process forms, manage communications, support donations, protect against fraud, or provide technical support. Those providers should receive only the information they need and should be subject to appropriate privacy and security arrangements.

Information may also be disclosed where required by law, a valid legal process, or to protect the rights, safety, and security of people or the Mission. If the Mission undergoes an organisational restructuring, personal information may be transferred only with appropriate safeguards and in accordance with applicable law.

We do not make a blanket promise that information is never shared or sold. The Mission should review its actual vendors and practices and clearly state any sale, targeted advertising, or other disclosure practices that law requires it to disclose.

The Mission, its website host, or its service providers may process information in countries other than the country in which you live. Privacy protections may differ between countries. Where applicable law requires safeguards for an international transfer, the Mission should use the required safeguards and provide further information on request.

We should keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to requests, maintain appropriate records, resolve disputes, prevent abuse, and meet legal requirements. Retention periods differ by category and should be defined in the Mission's actual records and vendor settings.

Reasonable technical and organisational safeguards should be used to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. No website, transmission, or storage method can be guaranteed completely secure, so please avoid sending sensitive information through channels that are not designed for it.

If a data incident occurs, the Mission will assess and respond to it in accordance with applicable law and its incident-response procedures.

Depending on applicable law and the circumstances, you may have rights to request access to personal information, correct inaccurate details, request deletion, restrict or object to particular processing, receive a portable copy, or withdraw consent where processing relies on consent. Some rights are subject to legal exceptions, and identity verification may be needed to protect your information.

To make a privacy request, contact the Mission using the details at the end of this page. Please describe the request and provide enough information for us to understand it, but do not send unnecessary identity documents or sensitive data in an unsecured message.

Where Nigerian data protection law applies, the Nigeria Data Protection Act 2023 and the Nigeria Data Protection Commission may be relevant. Information about the Commission is available at ndpc.gov.ng. Your rights and the appropriate regulator may differ depending on your location and the Mission's legal obligations.

This website is primarily an information and contact channel. Do not send clinical details, diagnostic information, medical records, or other sensitive health information through general contact forms or ordinary email. If a specific programme collects health information, it should provide a separate notice explaining what is collected, why, who can access it, how it is protected, and what rights apply.

Photographs, videos, testimonials, and personal stories may identify individuals. The Mission should publish identifiable images or stories only where it has the necessary permission or other lawful basis, with particular care for patients, children, and vulnerable people. A person appearing in a photograph should not be treated as having endorsed the Mission or any donor.

This website is not designed for children to submit personal information independently. A parent or guardian should contact the Mission if they believe a child has submitted information inappropriately. The Mission should handle such a request in accordance with applicable law and safeguarding requirements.

This website may link to external websites or services. We do not control their privacy practices, security, content, or availability. When you leave our website, review the privacy notice of the service you use before sharing personal information.

We may update this policy when our website, services, data practices, or legal obligations change. The published version should state the date it was last reviewed or became effective. If a change requires notice or renewed consent under applicable law, the Mission should provide that notice or obtain that consent as required.

October 29, 2026